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Refund Policy

When and how tips, credit, game top-up orders, Premium and agency plans can be refunded

Effective 5 October 2026 · Provided by Furimoe Co., Ltd. (company registration 0665569000776)

This English version is a translation for convenience. If it differs from the Thai version, the Thai version prevails.

Quick summary (AI)

  • Tips don't pass through Furipay, so we can't refund them: contact the creator, who can refund Stripe tips from their own account.
  • Failed game top-up orders go back to your credit and points automatically. Delivered orders can't be refunded, including when the player ID was wrong.
  • Credit can't be cashed out, except for system errors such as a double charge.
  • Premium can be cancelled any time and lasts to the end of the period; there are no partial refunds except for wrong or duplicate charges.
  • Ask for a refund at support@furimoe.co.th; we reply within 7 business days.

This summary was written by AI to make the document easier to read. It isn't part of the agreement and has no legal effect; the full text below is what applies.

1.Overview

This policy is part of Furipay's Terms of Service, provided by Furimoe Co., Ltd., and doesn't remove any of your rights as a consumer under Thai law.

2.Tips

2.1Why Furipay can't refund tips

A tip is a voluntary gift, and the money goes straight from the supporter to the creator's or agency's account (Stripe, PromptPay, bank account or TrueMoney). The Company never receives or holds tip money, so it can't refund tips.

2.2Asking the creator for a refund

  • Tips through Stripe (card, or PromptPay through Stripe): the creator can refund from their Stripe Dashboard; the money returns to the original method on the bank's timeline.
  • Slip tips (PromptPay or bank transfer) and TrueMoney gift links: these are direct transfers between accounts, so a refund has to be agreed with the recipient.
  • If you sent the wrong amount or to the wrong page, contact the creator quickly. Furipay's staff can help coordinate but can't force a refund.

Whether a message is shown on stream, or the result of a gacha, wheel or timer, is not a reason for a refund.

2.3Unauthorised card use

If you see a payment you didn't make, tell your bank or card issuer immediately, and let us know at support@furimoe.co.th so we can block related activity.

2.4When a tip is refunded

If a tip is refunded, or the supporter's bank reverses it in a dispute, it no longer counts toward tip totals, statistics or supporter rankings. If it was used for a gacha draw or a wheel spin, the result is cancelled and the prize goes back so someone else can win it.

3.Credit

Credit can only be used inside Furipay and can't be cashed out or refunded, except in these cases, which we will fix or refund:

  • you were charged twice, or more than the amount of the transaction;
  • your slip was verified but the credit didn't arrive (we will add it);
  • the Company stops the game top-up service entirely (we will explain how to claim the remaining credit);
  • other cases the law requires.

4.Game top-up orders

  • Failed or cancelled orders: the credit and points used return to your account automatically (orders not sent within 30 minutes are returned on their own).
  • Delivered orders: can't be refunded because the item is already in the game, including when the player ID or server was entered wrongly.
  • Charged but no item received: tell us the order number. We will check with the top-up supplier and fix it within 7–14 business days, by completing the order or returning it as credit.
  • Cashback from a cancelled order is taken back.

5.Premium and agency plans

  • Monthly auto-renewing plans: cancel any time; the plan stays active until the end of the paid period, with no partial refund for the remaining time.
  • Prepaid (PromptPay): no refund after payment, except for system errors.
  • Duplicate or wrong charges, or a charge after you cancelled: we refund the full amount to the original method.
  • If Premium is unavailable for a long time because of our system's fault, we may compensate by extending the period or with a partial refund, as appropriate.

6.Coupons, points and promotions

Coupons, points and promotional benefits have no cash value and can't be exchanged for money or refunded.

7.How to ask and how long it takes

Email support@furimoe.co.th with the subject "Refund request" and include:

  • your username or account email;
  • the order number, receipt, or the date, time and amount of the transaction;
  • the reason and evidence, such as a slip or screenshot.

We reply within 7 business days. Once approved, card refunds take about 5–10 business days depending on your bank; refunds as credit arrive immediately.

8.Chargebacks

Please contact us (or the creator, for tips) before filing a chargeback with your bank. Chargebacks filed in bad faith for services already received may lead to account suspension, and the Company may claim damages as the law allows.